Terms and Conditions
Damages and Claims
We will allow returns made within 7 days of receipt if your received a defect product. You can send the product back to us only after we approved your claim. Our 7 day return policy does not apply to items in Sale. Failure to advise the Customer Service department within 7 days may result in your request being declined.
Approved returned goods must be received by Kiedler complete and in the original packaging and condition. In the event of any returns due to a defective item received, Kiedler will reimburse you for the delivery fees involved in the return. If the replacement product is out of stock, Kiedler will process a cash refund. Please allow up to 7 days for a return to be processed and issued to you after the item is received at our warehouse.
Sorry, we are unable to make any changes to your order once it is successfully completed on our website and ship to your address.
Not Receiving Order Confirmation
Each order that have been received by our system will provide you an on-page confirmation after successful payment. Another confirmation email also will be sent to your mailbox. Once the on-page confirmation appears after your order and/or you received the confirmation email, means your order did go through. Please check your Spam Folder on your email if you did not received the confirmation email.
We currently do not allow self-collection of items. All orders will reach you by courier delivery.
Out of Stock Items
If an item is out of stock for more than 2 weeks time, it means that our supplier is also out of the items. We currently do not accept any pre-order items, nor are we not able to promptly notify to customer individually when the particular items will restock. We encourage you to check our site weekly for best seller products.
Acceptance of Orders and Prices
All current up to date pricing can be viewed online at kiedler.com. We are pleased to have been able to hold the promotional pricing on a number of key products, ensuring you can continue to enjoy the savings from year to year. Please note that Online Discounts are only applicable via web-orders at kiedler.com.
Please remember that there are cases when the order cannot be processed due to various reasons. Our website reserves the right to refuse or cancel an order for any reason at any given time. We always strive to provide the most accurate pricing information on the site. However, some errors may still occur, for example the price of the item is not displayed properly on the website. In the event of mispriced, we reserve the right to refuse or cancel any order that has been confirmed. We also reserve the right to cancel the orders if the goods are not available.
Use of Sites
You must be at least age 18 years old above to access this site under supervision of a parent or legal guardian. If you choose to register or subscribe for any services or related features, you agree to provide accurate and current information about yourself, and to promptly update such information if there is a change. Each user of this site is responsible to keep their passwords and other account identifiers safe and secure. Account owner is fully responsible for all activities that occur under their password or account. The site is not responsible or liable, directly or indirectly, in any way for any loss or damage of any kind incurred as a result of user failure to comply with this section.
Kiedler is committed to ensuring that your privacy is protected. We may collect your name, contact information detail, demographic information and other information relevant to customer surveys and offers. We required this information for our internal record keeping and transaction matters. In additional, it would help us to understand customer needs and provide a better service in the future. Note that it will only be used in accordance with this privacy statement.
Trademarks and Copyrights
All intellectual property rights, whether registered or unregistered, the information content on the Site and all website design, including text, graphics, logo, name, slogan, software, photos, video, music, sound, and all software compilations, underlying source code and software will remain ours. The entire contents of this site are also protected by copyright as a collective work under the copyright laws of Indonesia and international conventions. All rights reserved.
Jurisdiction and Applicable Law
Terms and Conditions of the Site
Terms and conditions apply to the site, Kiedler, and all the divisions, subsidiaries, and affiliates Internet sites by reference to the Terms and Conditions. By accessing the Site you understand these Terms and Conditions. If you do not agree to the Terms and Conditions of Use, you will not use this website. Site reserves the right to change, modify, add, or remove portions of these Terms and Conditions of Use at any time. Please check the terms and conditions of use regularly for further updates.
We believe the information in this sites is correct at the time of going to press, but no representation or warranty is given with regard to the accuracy of such information.